As we serve others on a daily basis, there is an essence of a virtual currency, and there is a feeling of reciprocity associated with this virtual currency. Everything we do has an energy around it. Likewise, each person has developed, or was blessed with, certain gifts and traits. Because the things that we have been blessed with are so easy in our lives, we take them for granted. By the same token, things that are easy for others may seem difficult for us. This is where the concept of...

The value of a person’s life is in what he can contribute to enrich the lives of others, whether by example, service, or content. Examples are people like Victor Frankl and Nelson Mandela, who, through their own struggles and self-conviction give us something to aspire to. Examples of service are people like Mother Teresa, who believed in her mission, and tirelessly fulfilled it, day-after-day, helping one person at a time. Examples of content are the many authors like Ralph Waldo Trine, Thoreau, Emerson, and CS Lewis, who nourish our souls...

True love engenders passion. Passion engenders motivation. Motivation engenders action. Therefore, if we can learn to love, we can learn to act. Work ceases to be work when one’s heart is involved. But how does one learn to love? Where is the source of learning for such an emotion? Does one just choose to love? Does it just show up? Where does it come from? Alternatively, when one acts in service towards others, one learns to love. You cannot serve somebody without learning to love them. If you can’t find that...

It’s not about you…. Your customers don’t care about you… they care about what you have to offer them.  What they really care about is the total experience that you provide.  It’s how they feel after their interaction with you.  If it’s great, they’ll tell 2 people.  If it’s horrible, they’ll tell 10. Service has become a huge differentiator in winning companies. In a world where so much is commoditized, the entire experience is what’s valued.  When you can make a mid-range coffee for about 18 cents, yet Starbucks can sell it...

We never do truly understand the impact or effect that we have on others.  There are so many things that combine to affect our perspective and create an experience, including  our past, our beliefs, and our current situation.  Two people can pass through the exact same circumstances and have completely different experiences. Our actions create ripples across the universe.  The results of these ripples may be instantly visible, delayed, or completely unknown to us, yet they have an impact.  I remember writing a Facebook post on my wall a couple years...